Ecommerce terms and conditions

MINIMUM ORDER: € 59.00 (VAT included) (shipping costs excluded)

 

E-commerce Terms and Conditions

GENERAL INFORMATIONS
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE CONDITIONS OF SALE
PROCESSING OF PERSONAL DATA
CUSTOMER’S OBLIGATION
ORDER DEFINITION
PURCHASE METHOD
PAYMENT
DELIVERY OF PRODUCTS
WARRANTY OF CONFORMITY AND DEFECTIVE PRODUCTS
RIGHT OF WITHDRAWAL
PROCEDURES FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
EXPRESS TERMINATION CLAUSE
COMPLAINTS
APPLICABLE LAW AND JURISDICTION
REFERRAL

GENERAL INFORMATIONS
These General Conditions of Sale concern the purchase of COSMETIC products (soap bars, shower gel, shampoo, creams, etc.) and DETERGENT products for laundry done remotely via computer network on the site https://www.fratellirisso.com/ shop/ belonging to Saponificio Fratelli Risso srl PI and CF 00116350083 based in Via Nazionale Sud 19, 18027 Chiusanico IM Italy. Each purchase transaction will be governed by the provisions of Legislative Decree
185/99, Legislative Decree 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree 196/03.

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The contracts for the sale of products on the site https://www.fratellirisso.com/shop/ are considered concluded when the purchase order placed by the customer is received and the latter accepts it. Saponificio Fratelli Risso srl will promptly send the customer the receipt of the purchase order made by the customer. The customer, by sending his purchase order electronically, declares that he has read and accepted the present general conditions of contract and undertakes to observe and respect them in his relations with Saponificio Fratelli Risso srl.

PROCESSING OF PERSONAL DATA
Saponificio Fratelli Risso srl pursuant to Regulation (EU) 2016/679 GDPR informs that the personal and fiscal data acquired even verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company’s activity, will be processed in compliance with the aforementioned legislation, including the confidentiality obligations envisaged by these. In relation to the aforementioned, the rights referred to in the article of the GDPR may be exercised.

CUSTOMER OBLIGATIONS
The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. Forwarding the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been concluded, the Customer is required to print and keep these general conditions of sale, which have already been viewed and accepted during the phase of concluding the contract.

ORDER DEFINITION
By sending the order online, the Customer sends Saponificio Fratelli Risso srl a proposal to purchase the product and/or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Terms and Conditions of Sale. Saponificio Fratelli Risso srl will communicate to the Customer the acceptance and confirmation of the order.

PURCHASE METHOD
The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein plus the delivery costs specified on the site. Before forwarding the purchase order, the unit cost of each selected product is summarized, as well as the total cost in the event of the purchase of several products and the related delivery costs. Once the purchase order has been submitted, the customer will receive an e-mail message from Saponificio Fratelli Risso srl confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price , delivery costs, applicable taxes and means of payment and containing a reference to the general contract conditions and information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site.
Following the approval of the Decree Law 4 July 2006 n. 223 “maneuver bis” Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which entered into force on 12 August 2006, with c